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Ipster answers questions, requests and appointments directly through your connected system. 24/7 availability for your business.

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Overheid

The power of Ipster.
In the Government sector.

Overheid

Design your ideal receptionist yourself. Your language, always reachable and able to handle thousands of calls simultaneously.

Experience the demo

Choose the Ipster subscription that suits you and your team best.

Schedule a demo

40-60%

Time saved at the contact centre

Ipster answers standard questions and schedules appointments, allowing your contact centre staff to focus on more complex citizen queries.

10x

More simultaneous calls

No more queues. Ipster scales with demand and handles multiple calls simultaneously.

2,242,000+

Handled conversations

Ipster has already successfully handled more than two million conversations for companies across the Netherlands.

Citizens expect accessibility. Always.

Municipalities and government institutions receive hundreds of calls daily. These are the pain points we hear most often.

Overloaded phone lines

The contact centre receives hundreds of calls daily. Citizens hang up after long waits and try again later, only increasing the pressure.

Scheduling appointments for civil affairs

Applying for a passport, picking up a driving licence, planning a wedding. Every appointment is scheduled by phone when it could be automated.

Citizens not reaching the right department

Civil affairs, permits, social support, taxes. Citizens don't know where to go and get transferred from department to department.

Limited accessibility outside office hours

Citizens work during the day and prefer to call in the evening. But the town hall is closed. Questions pile up until the next working day.

The solution

How Ipster solves this for your municipality

Ipster automatically answers questions about opening hours, appointments, and municipal services. It schedules appointments for passports, driving licences, and permits, and transfers to the right department when personal contact is needed. Always reachable, even outside office hours.

Get started, your way

Link Ipster with your case management system, calendar, or citizen portal. Ipster always has the right information about services and appointments at hand.

Connect with your case management system

Link Ipster with your case management system, calendar, or citizen portal. Ipster always has the right information about services and appointments at hand.

Discover all integrations

Personal guidance

Our specialists know the public sector. From initial setup to optimising your Ipster, we are here for you.

Also active in other sectors

Ipster is not only built for government. Discover how other sectors use Ipster.

Built for the future. Available now.

Ipster answers questions from citizens and entrepreneurs directly via your connected system. 24/7 a Dutch voice working for you.

Schedule a demo

Experience Ipster live

See how Ipster makes your municipality accessible

Fill in the form and our specialists will get in touch for a personalised demo tailored to your municipality or government institution.

Free and no-obligation demo

Tailored to your municipality

Live within 1 to 2 working weeks

Frequently asked questions

In the Government sector

Yes. Ipster schedules appointments for passports, driving licences, extracts, and other civil affairs directly via your connected calendar or case management system.

Ipster recognises the type of question and transfers to the right department. Civil affairs, permits, social support, taxes. Citizens no longer have to search themselves.

Yes. Ipster complies with GDPR and all conversation data is stored encrypted on Dutch servers. You have full control over the data.

Absolutely. Opening hours, waste collection, parking permits, event calendar. Ipster answers standard questions directly, relieving the contact centre.

Yes, Ipster is active 24/7. Citizens can call at any time for information or to schedule an appointment. You decide how Ipster behaves per time slot.

Most municipalities have Ipster live within 1 to 2 working weeks. The lead time depends on the connection with your case management system and setting up the conversation flows.

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The power of Ipster. In the Government sector.