Terms of Service

In these general terms and conditions, the following terms have the meanings set out below:

• Ipster Ipster B.V., established in 's-Hertogenbosch, registered with the Chamber of Commerce.
• Client the natural person or legal entity that enters into an agreement with Ipster.
• Services all AI voice agent services, software, integrations and related services provided by Ipster.
• Agreement any arrangement between Ipster and the Client, including amendments and supplements.

These general terms and conditions apply to all offers, quotations, agreements and deliveries of Ipster. Deviations from these terms and conditions are valid only if agreed in writing.

By using our services, the Client accepts these terms and conditions. Any purchasing conditions of the Client are expressly rejected.

All offers and quotations from Ipster are without obligation, unless expressly stated otherwise. An agreement is formed at the moment the Client accepts a quotation or when Ipster confirms an order in writing.

Ipster reserves the right to refuse orders without giving reasons.

Ipster will make every effort to perform the agreed services to the best of its knowledge and ability. All services are performed on the basis of a best-efforts obligation, unless expressly agreed otherwise.

Ipster aims for an availability of 99.9% for its AI voice agent services, but does not guarantee uninterrupted availability. Planned maintenance will be communicated in advance.

The Client is responsible for:

• Providing all necessary data and materials in a timely and correct manner
• Informing end users about the use of AI voice agents
• Complying with applicable laws and regulations, including the GDPR
• Protecting login credentials and preventing unauthorised use

All prices are in euros and exclusive of VAT, unless stated otherwise. Ipster invoices monthly, unless agreed otherwise. Payment must be made within 14 days of the invoice date.

If payment is not made on time, the Client is in default by operation of law and Ipster is entitled to charge the statutory commercial interest. In the event of continued default, Ipster may suspend the provision of services.

All intellectual property rights in the software, AI models, algorithms, documentation and other materials developed by Ipster rest with Ipster. The Client acquires only a non-exclusive, non-transferable right of use for the duration of the Agreement.

The Client is not permitted to reverse engineer or decompile the software or services of Ipster, or otherwise attempt to discover the source code.

Ipster's liability is limited to the amount paid out in the relevant case by its liability insurance, or otherwise to a maximum of the invoice amount for the three months preceding the event causing the damage.

Ipster is not liable for indirect damage, including consequential damage, loss of profit, missed savings or damage due to business interruption. AI-generated answers are provided "as is" and Ipster does not guarantee that they are complete, correct or error-free at all times.

The Agreement is entered into for the agreed term. Unless agreed otherwise, the Agreement is tacitly renewed after expiry for successive periods of one month, with a notice period of one month.

Upon termination of the Agreement, Ipster will enable the Client to export its data for 30 days after the end of the Agreement. After that, all data will be deleted, unless retention is required by law.

Both parties are obliged to keep confidential all confidential information they receive from each other in connection with the Agreement. This obligation also applies after termination of the Agreement.

Ipster is not liable for failing to fulfil its obligations as a result of force majeure. Force majeure includes, among other things: failures in telecommunications infrastructure, power outages, natural disasters, pandemics, government measures and failures at suppliers.

These general terms and conditions and all agreements between Ipster and the Client are governed by Dutch law. Disputes will be submitted to the competent court in the Oost-Brabant district.