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Data insights

Learn from every call. Automatically.

The Ipster Analyser processes all your phone calls and provides actionable insights — from employee coaching to operational bottlenecks and an AI Agent that improves itself.

Get startedSchedule a demo
Custom dashboard

Analyses

Last 7 days Daily All agents

Sentiment over time

32%

Very satisfied

44%

Satisfied

14%

Neutral

7%

Dissatisfied

3%

Very dissatisfied

Score3.8 / 5

Topics

What customers talk about

Delivery & shipping ···
Returns & exchanges ···
Product information ···
Payment & invoice ···
Warranty & repair ···
Opening hours ···
VoysBoltainerPraxisMilieu Service NederlandBrand Preventie WinkelFleetcareXLFiveSparkIntermediaStellaKluisStoreProfileStorageSharePraxisXelion

What can you do with the Ipster Analyser?

Train your team, spot bottlenecks and make your agent smarter
Custom dashboard

Analyses

Last 7 days Daily All agents

Sentiment over time

32%

Very satisfied

44%

Satisfied

14%

Neutral

7%

Dissatisfied

3%

Very dissatisfied

AI recommendations

High Return policy inquiries more frequent than expected
High Customers asking about evening delivery times
Medium Add FAQ about warranty

Topics

What customers talk about

Delivery & shipping ···
Returns & exchanges ···
Product information ···
Payment & invoice ···
Warranty & repair ···
Opening hours ···

Score

3.8

Avg. satisfaction

Positive

Friendliness58%
Wait time22%
Resolution rate58%

Create dashboard

Name

Customer analysis Q2

Goal

Describe what this dashboard provides insight into...

Train your team, spot bottlenecks and make your agent smarter

The Analyser recognises patterns across hundreds of calls simultaneously and provides targeted feedback based on data. Recurring complaints, peak loads and missed FAQ questions are automatically mapped. Each analysis directly feeds the knowledge base of your AI Agent without manual adjustments. The more calls, the better the system.

We guide you step by step

You don't have to do anything yourself. Our specialist takes care of the full integration with your existing phone system.

Schedule a demo

We guide you step by step

Within an hour you set up the AI assistant: company profile, frequently asked questions and your desired tone of voice.

Discover the possibilities

We guide you step by step

From day one, Ipster answers calls, logs every contact and learns your customers better every day.

Get started for free

More than

2,024,500

Conversations handled successfully

Ipster answers questions, requests and appointments directly through your connected system. 24/7 availability for your business.

Schedule a demoTry Ipster

Discover what your calls are telling you

Start today with the Ipster Analyser and turn phone calls into strategic insights.

Frequently asked questions

Everything you need to know about the Ipster Analyser.

The Analyser processes all phone calls handled via Ipster, both calls handled by the AI Agent and calls that were transferred to a human agent.

Calls are processed immediately after they end. Insights are visible in your dashboard within a few minutes.

Yes. You can set custom categories and labels so the Analyser picks up exactly the information relevant to your business or industry.

The Analyser automatically detects questions and situations the AI Agent does not yet handle well. These are added to the knowledge base, after which the agent responds better in the next call.

Yes. All call data is securely stored within the EU and processed in accordance with GDPR. Personal data is anonymised before analysis.

The Analyser works for both small businesses with dozens of calls per week and large organisations with thousands of calls per day. The insights scale accordingly.

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